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Ameen, J R M, Neale, R H and Abrahamson, M (2003) An application of regression analysis to quality a claim for increased costs. Construction Management and Economics, 21(02), 156-65.
Arditi, D and Lee, D-E (2003) Assessing the corporate service quality performance of design build contractors using quality function deployment. Construction Management and Economics, 21(02), 175-85.
Dainty, A R J, Cheng, M-I and Moore, D R (2003) Redefining performance measures for construction project managers: an empirical evaluation. Construction Management and Economics, 21(02), 209-18.
Ekstrom, M A, Bjornsson, H C and Nass, C I (2003) Accounting for rater credibility when evaluating AEC subcontractors. Construction Management and Economics, 21(02), 197-208.
Fox, S (2003) A matrix to indicate the utility of technologies. Construction Management and Economics, 21(02), 187-96.
Liu, A M-M (2003) The quest for quality in public housing projects: a behaviour to outcome paradigm. Construction Management and Economics, 21(02), 147-58.
Myers, D (2003) The future of construction economics as an academic discipline. Construction Management and Economics, 21(02), 103-6.
Ofori, G (2003) Preparing Singapore's construction industry for the knowledge-based economy: practices, procedures and performance. Construction Management and Economics, 21(02), 113-25.
Picken, D H and Ilozor, B D (2003) Height and construction costs of building in Hong Kong. Construction Management and Economics, 21(02), 107-11.
Rooke, J D, Seymour, D E and Fellows, R F (2003) The claims culture: a taxonomy of attitudes in the industry. Construction Management and Economics, 21(02), 167-74.
Roy, R, Brown, J and Gaze, C (2003) Re-engineering the construction process in the speculative house building sector. Construction Management and Economics, 21(02), 137-46.
Shohet, I M, Lavy-Leibovich, S and Bar-On, D (2003) Integrated maintenance monitoring of hospital buildings. Construction Management and Economics, 21(02), 219-29.
- Type: Journal Article
- Keywords: facilities management; key performance indicators; life cycle costs maintenance management; outsourcing; performance
- ISBN/ISSN: 0144-6193
- URL: https://doi.org/10.1080/0144619032000079734
- Abstract:
The performance of hospital buildings depends to a large degree on the efficiency of maintenance execution. The research objectives were to examine the efficiency of maintenance under alternative maintenance policies and alternative sources of labour (outsourcing vs. in-house). The research focused on main-tenance of hospital buildings as a model for multi-system buildings operating in dynamic environments. The research used a systematic field survey followed by an in-depth statistical analysis. Four key performance indicators (KPIs) were developed. The first, the building performance indicator (BPI), indicates the physical-functional condition of buildings. The second, the manpower sources diagram (MSD), reflects the efficiency of using in-house labour vs. the outsourcing of labour. The third, the maintenance efficiency indicator (MEI), is based on the annual costs of maintenance, the building age coefficient and the building occupancy coefficient. This indicator reflects the efficiency of usage of the resources (labour, outsourcing, materials and spare parts) in maintenance. The fourth indicator deals with the organizational structure of the maintenance division. The proposed KPIs integrate four aspects of hospital facilities management: performance management, composition of labour, efficiency of main-tenance operations and organizational effectiveness. Efficient execution of maintenance management of hospital buildings may be obtained by the simultaneous implementation of the aforementioned KPIs. The proposed indicators may be adapted to other types of facilities, such as office buildings, industrial plants and infrastructure.
Tang, Y H and Ogunlana, S O (2003) Modelling the dynamic performance of a construction organization. Construction Management and Economics, 21(02), 127-36.